Room Directory
Welcome
Dear Madam, Dear Sir,
We are delighted to welcome you to Château de la Gaude.
This hotel directory gives you an idea about all our facilities and services available. If you have an additional question or request, please contact one of our team members.
We wish you a pleasant stay with us!
Duty Manager
OPENING HOURS
BREAKFAST
Breakfast is served in the French bistronomic restaurant La Source every day from 7:30 am to 10:30 am. It can also be served in your room if you wish, in which case please contact the reception to inform us.
GASTRONOMIC Restaurant - LE ART
The gastronomic restaurant Le Art, 1 Michelin star, is open from Wednesday to Sunday from 12:00 pm to 1:15 pm and from Wednesday to Saturday from 7:00 pm to 9:15 pm.
BAR - LE B’ART
From Wednesday to Friday from 4:00 pm to midnight
Saturday from 12:00 pm to 2:00 pm and from 6:00 pm to midnight
Sunday from 12:00 pm to 4:00 pm
Closed on Monday and Tuesday
BISTRONOMIC RESTAURANT — LA SOURCE
The French bistronomic restaurant La Source is open 7 days a week, from 12:00 pm to 2:00 pm and from 7:00 pm to 9:45 pm.
A selection of tapas is available every day between 2:00 pm and 7:00 pm.
A selection of tapas is available every day between 2:00 pm and 7:00 pm.
RESTAURANT — LE K
The Japanese fusion bistronomic restaurant, Le K, is open from Tuesday to Saturday from 12:00 pm to 2:00 pm and from 7:00 pm to 9:30 pm.
THE WINE CELLAR
Discover our selection of wines in a contemporary and bright setting where the atmosphere invites you to wine tasting.
Open every day
From Monday to Thursday and Sunday from 10:00 am to 7:00 pm
Friday and Saturday from 10:00 am to 8:00 pm
SPA & FITNESS CENTER
The spa is open 7 days a week from 09:30 am to 9:00 pm and offers 7 treatment rooms, 1 balneotherapy, 1 hair and nail salon. Our beauty treatments are based on the brands MyBlend, Olivier Claire, Guerlain, La Compagnie Marseillaise, Le Rouge Français...
SWIMMING POOL
Our heated outdoor swimming pool is accessible from April to October inclusive. A Lounge bar is available including a limited menu.
SERVICES & INFORMATION
AIRPORT
Marseille Airport is about 30km away, 30 minutes by car from the hotel. If you would like us to arrange an airport transfer the reception will be pleased to assist you.
BABYSITTING
If you wish we can arrange you a babysitter for your children, for details please contact Reception.
BUSINESS CENTRE
If you would like to send a fax or make a copy, please contact our Reception. We can also provide computer and printers as well if you need it.
CREDIT CARD
We accept the following credit cards: American Express, MasterCard, Visa. If you have any questions regarding payment methods, please contact Reception.
AIR CONDITIONING & HEATING
All our rooms are equipped with an individual temperature setting for your comfort. Please use the wall mounted regulator to set the air conditioning. If you need any assistance or you have questions about the system, please contact Reception.
CHECK OUT
Check out time is 12.00 o’clock, noon. We can keep your bags if you would like to spend more time in the domain before your departure. If you want a late check out or if you wish to extend one more night, please contact Reception.
SAFE
All our rooms are equipped with an laptop sized in- room safe. You will find it in your main wardrobe. Please follow the instructions on the front side of the safe. The hotel does not take responsibility for any items not placed in the in-room safe.
SHOESHINE SERVICE
Electric shoeshine machines are available upon request. Please contact Reception for more information.
HAIRDRESSER
We can provide hairdresser services upon request. Please contact Reception for more information.
ECOLOGY
Our hotel takes ecological initiatives in order to minimize negative impacts on the environment. For more information, please refer to the section "Protect our planet", available on your TV.
INTERNET
High-speed internet connection is available in all rooms. If you have any problem with your connection, please contact Reception.
CONCIERGE SERVICE
Our Reception team will be pleased to assist you for all your requests and wishes. Reservations, restaurant recommendations, flower arrangements, train tickets...
SERVICES & INFORMATION
NEWSPAPERS
Daily newspapers are available in the lobby and bar area.
TELEVISION TV CHANNELS
You can find news, music and movie channels.
CAR RENTAL
Please contact Reception for further information.
BABY COT & BOTTLE-WARMER
We have some baby cots and bottle-warmers available for your convenience. If you need one, please contact Reception.
BEDDING
We give importance to our bedding made out of 100% cotton materials. If you require extra pillows, laundry, duvets or towels, please contact Reception.
MINIBAR
The minibar is replenished daily, all consumption will be charged to your room account. Please indicate your last day’s consumption at the front desk upon check-out.
BATHROBES
If you wish to buy one, please contact Reception for further details.
CAR PARKING
The car park is available during your stay for free. We would like to inform you that the hotel is not liable for cars or any objects left in the car.
LOST & FOUND
All found items are stored in a safety place our Housekeeping department for 3 months. Please contact our Reception team if you are missing something.
TELEPHONE NUMBERS
- Press the Reception button
- Press the Room service button
- Press the Restaurant button
- Press the Boutique button
- International Number: please dial 00 + country code + required number.
- To receive calls from an International location:
Hotel phone: +33 484 930 930
All calls are subject to time and distance charge. Our suites are equipped with cordless phone and an own outside landline number. Please ask Reception in regards to your direct number and charges.
- Press the Room service button
- Press the Restaurant button
- Press the Boutique button
- International Number: please dial 00 + country code + required number.
- To receive calls from an International location:
Hotel phone: +33 484 930 930
All calls are subject to time and distance charge. Our suites are equipped with cordless phone and an own outside landline number. Please ask Reception in regards to your direct number and charges.
PROCEDURE IN THE EVENT OF FIRE
The Château de la Gaude Hotel is equipped with a fire alarm system. All our staffs are trained to deal with emergency situations quickly and efficiently.
Please take note of the Emergency Exit Plan which is located at your room’s entrance.
Please take note of the Emergency Exit Plan which is located at your room’s entrance.
WHAT DO IF YOU NOTICE FIRE
If you notice a fire, please remember the following points:
- Call reception if you can
- Close all windows and doors
- Keep calm
What to do if the alarm is given while you are in your room:
- Leave your room immediately!
- Fire doors close automatically but remain operational for rescue purpose
If you leave your room to go to the nearest emergency exit, please proceed as follows:
- Carefully open the door and establish whether there is smoke in the corridor
- If only a little smoke is visible, make your way as rapidly as possible to the next emergency exit!
- If it is dark, feel your way along the wall until the emergency exit!
- Never try to go through thick smoke!
- Always remember to be calm!
- Call reception if you can
- Close all windows and doors
- Keep calm
What to do if the alarm is given while you are in your room:
- Leave your room immediately!
- Fire doors close automatically but remain operational for rescue purpose
If you leave your room to go to the nearest emergency exit, please proceed as follows:
- Carefully open the door and establish whether there is smoke in the corridor
- If only a little smoke is visible, make your way as rapidly as possible to the next emergency exit!
- If it is dark, feel your way along the wall until the emergency exit!
- Never try to go through thick smoke!
- Always remember to be calm!
SERVICES & INFORMATION
WHAT TO DO IF YOU CANNOT LEAVE YOUR ROOM
- Call the reception and inform of your situation
- Remain in your room, if exit is blocked, this is the safest place to be
- Place wet towels and sheets against the foot of the door to prevent smoke from entering your room.
- Wait the rescues
- Remain in your room, if exit is blocked, this is the safest place to be
- Place wet towels and sheets against the foot of the door to prevent smoke from entering your room.
- Wait the rescues
IRON/IRONING BOARD
Please contact the reception if you wish to have one iron and one ironing board in your room or our housekeeping team will be pleased to do it for you.
ROOM SERVICE
Room service is available 24h/24 with a restricted menu after 10:30pm. You can find the menu in your room. For orders please call room service.
WAKE UP CALLS
Not to miss your early start in the day, we can wake you up in the morning. Please contact Reception to place your wake-up call.
MEETING ROOM
There is a meeting room at your disposal. For reservation please contact Reception
SERVICE MéDICAL & PHARMACIE
Si vous avez besoin d’un docteur ou d’une pharmacie, la plus proche est celle de Venelles. Merci de contacter la réception pour connaitre les horaires d’ouvertures.
MEDICAL SERVICE/PHARMACY
If you require medical help, please contact Reception. The nearest pharmacy is located in Venelles. Please ask Reception for opening times and further assistance.
LAUNDRY SERVICE/DRY-CLEANING
Laundry and Dry-cleaning Service is available every weekday Please leave your laundry in the laundry bag to be collected and you will receive your freshly cleaned laundry until 6 pm the following day. If you require your laundry back the same day, please return the Laundry & Dry Cleaning List to Reception before 9.00 am. Laundry bags as well as the price lists are in your main wardrobe.
"DO NOT DISTUB"
In case you do not wish to be disturbed, please put the "Do not disturb" sign on the outside doorknob.
SHOPPING IN AIX-EN-PROVENCE
To enjoy a shopping-tour through Aix-en-Provence please contact Reception. Our team will provide you with all information about the most famous shopping-streets as well as shopping malls.
SPORTS
If you wish to do out-door activities, we can arrange some bike tours, please contact reception.
TAXI
Please contact our reception team to order it for you.
VALET PARKING
For Valet parking service, please contact reception.
HAVE A LOVELY STAY WITH US !